FAQ's
How do I register?
Click here and follow the step by step instructions. If you need assistance, contact Susan Pogue at spogue@trytoninsurance.com. If you are an ANPAC agent, please call Jay Williams at 866-441-1061
How long does it take to get registered?
Once your paperwork is received, it generally takes one business day to process the paperwork and provide a username and password to your agency.
I am an agent with Myron Steves, do I still need to register for Tryton?
Yes! Tryton is a separate corporation from Myron Steves and therefore will need to accept or reject applications based upon the information required by Tryton.
How do I quote a piece of business through Tryton?
Once you are registered and have your ID and password, you will be able to access our online rating system through our website. You will then have the opportunity to complete an online application for your client. Once the submit button is clicked, the risk is submitted electronically to the carriers that offer the coverages requested. An email will be sent to advise you when your quotes are ready. You will even be able to view them side by side for comparison!
What are your premium volume requirements?
We do not require a premium commitment from our agency partners to write business with Tryton Insurance Group.
How are commissions paid?
Tryton Insurance issues commission checks to our agency partners the third week of the month for all commissions received during the previous month from our carriers. The carrier bills the client, the insured pays the carrier, the carrier issues commission to Tryton, and we issue commission to our agency partners. You should receive your commission within 60 days.
How do I check to see if you have coverage available for my client?
Once you are registered, you will enter the insured’s zip code and type of business into the system. The system identifies if coverages are available in that area for a certain class of business.
Important Note: If you do not see a specific class of business, or the system indicates no market available, please feel free to contact your underwriter by phone, email or fax to determine eligibility outside of our online rating system.
How long does it take to get a quote?
Our goal is to have a 48-hour turnover for our online rating quotes.
What if I have an underwriting question?
Contact your underwriter! You have access to your underwriters by phone, fax and email. Our underwriters are company trained underwriters with many years of experience. You can email our underwriters with general underwriting questions at service@trytoninsurance.com or call 866-441-1061.
How are claims handled?
Claims are handled by the carrier. Your client’s policy will indicate how claims should be handled. For your convenience, we have also listed our carrier’s claims fax & phone #’s under the Claims/Billing tab available on the Tryton Insurance website.
Do the carriers offer payment options for my insured?
Yes, before you request to bind a policy for your insured, you will be offered the applicable payment options for your insured.
Does our agency name appear on the policy?
No, it does not. Tryton Insurance Group has the company appointment, so our name is listed as producer.
Does our agency have binding authority?
No. Coverage is bound only after requesting from Tryton Insurance Group. You can request binding through our on-line system and a binder confirmation will be sent back to your office. For business quoted outside of the on-line system, send your request in writing by fax or email, and follow up with any requested down payment and application within 5 business days.
What if I have a direct appointment with one of your carriers?
In each application, you will be able to “opt out” of a specific carriers’ quoting system.
Does Tryton Insurance Group accept BOR’s?
Yes, on a case by case basis.
What if I need an endorsement or Certificate of Insurance?
For policies issued on our on-line system, all policy change requests must be submitted to us directly from the Tryton website.
For endorsement requests of policies that have been issued outside our on-line rating system, please forward an endorsement request to us at service@trytoninsurance.com or fax to us at 1-877-222-0362.
How do I get loss runs?
Please send a request for loss runs to service@trytoninsurance.com. Please include in your request the effective and expiration date along with the policy number(s).
Will you refer business to Myron Steves that Tryton cannot consider?
If you would like Myron Steves to consider your account, please send an application directly to them. We cannot guarantee that business sent to us through our on-line rating system will be sent for review in excess and surplus markets.
Do you require that I have E&O insurance?
YES. We require that our agency partners have at least $1mil/$1mil limits. A copy of your E&O declarations page is required to be contracted with Tryton Insurance and must be sent before an ID and password will be assigned. We also require a signed copy of our business practices, W-9, and a copy of your P & C license as well.